Intus Care, INC.
Last Revised: November 11, 2019
I. Eligibility Requirements (age and licensing)
Intus Care does not knowingly collect or solicit Personal Information from anyone under the age of 13 or knowingly allow such persons to register on the Services, without first receiving verifiable parental or guardian consent from such persons. In any instance where Intus Care asks for Patient age and determines the Patient is age 12 or under, Intus Care will ask for a parent or guardian email address before allowing the registration of such a Patient’s account on the Services. In the email to the parent or guardian, Intus Care will explain what information Intus Care is collecting, how Intus Care plans to use it, how the parent or guardian can provide consent, and how the parent or guardian can revoke consent. If Intus Care does not receive parental or guardian consent within a reasonable time, Intus Care will delete the parent or guardian contact information and any other information collected from the child in connection with that activity.
In the event that we learn that we have collected Personal Information from a child under age 13 without verification of parental or guardian consent, we will delete that information. If you believe that we might have any information from or about a child under 13 without parental or guardian consent, please contact us.
II. Information We Collect
Upon registration with the Services, a user profile is developed to further customize the user’s experience. We collect certain personally identifiable information (collectively, “Personal Information”) you actively enter into our online forms during registration or while using the Services.
A. Information We Collect From Care Providers
When a Patient registers on, or otherwise uses the Services, we may collect the following information about Care Providers (either directly from the Provider or from the Provider’s Care Organization):
Date of Birth
Address and Zip Code
GPS Location during appointments
Phone Gyroscope Data
B. Information We Collect From Patients
The Patient Portal collects the following information about the Patient (or other members of the Physician’s medical practice that may assist the Physician in using the Portal):
Relevant Insurance information
In addition to the above, the following additional information can be collected via the Patient Portal:
Patients enrolled in the Services, care plans/tasks, and relevant patient health information
Status of and results of care appointments and schedules
C. Information We Collect from Care Organizations
Intus Care collects the following information about the organizations:
Care Provider Information
In addition to the above, if further information is required, it will be requested from the Care Organization by Intus Care.
Intus Care does not track users across third-party websites and therefore does not use or respond to "do not track" signals in your web browser.
III. How We Use Your Information
A. To Provide the Services
We use the information that we collect from you to provide you with the Services, support and enhance your use of the Services, to monitor which features of the Services are used most and to allow us to determine which features we need to focus on improving. If you choose to provide us with Personal Information, you consent to the transfer and storage of that information on our servers located in the United States.
We may also use your contact information to send you to push, email and other types of notifications regarding the prescription fulfillment process, or other information that you have requested notifications about. You may opt-out of these communications if you do not wish to receive them.
We use non-Personal Information collected from users of the Services in the aggregate, so that we can improve the Services and for business and administrative purposes.
B. Caregiver Information
Information regarding Care Providers is collected via the Care Provider Portal and is used to create Provider accounts that can be accessed through the Services.
C. Organization Information
Information regarding the Care Organization and Managers is collected via the Manager Portal and is used to create Manager accounts that can be accessed through the Services.
D. Patient Information
Patient information submitted through the Services is used for the processing of patient appointments through the Care Organization, for prescribing to tasks to Care Providers, and for the management of data by the Care Organizations themselves from the Services.
E. Diagnose Website Problems
Intus Care uses your Internet Protocol (IP) address to help diagnose problems with our computer server and to administer the Website. Your IP address is also used to gather broad demographic data. It is not stored or linked to your personal profile information, such as name or contact information.
F. Service-related Announcements
We will send you strictly service-related announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email.
Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your account.
G. Customer Service
IV. Our Disclosure of Your Information
Physicians, pharmacies, and patients only have access to the information that each needs to access for purposes of fulfilling the Services. We do not share any information with external entities other than as provided below.
A. Aggregated Data
Intus Care may share aggregated usage and log data collected from users of the Services with third parties for industry analysis and demographic profiling, but such aggregated data will not include any Personal Information and will not be shared without your prior written approval.
B. Third-Party Service Providers
We may employ third party companies and individuals to facilitate our Services, to provide the Services on our behalf, provide customer support, perform Services-related services (e.g., without limitation, maintenance services, database management, web analytics and improvement of the Services’ features) or to assist us in analyzing how our Services are used. These third parties have access to your Personal Information only to perform these tasks on our behalf, and we will contractually require them to protect and safeguard your Personal Information to at least the same extent that we do.
C. Law Enforcement
Intus Care cooperates with government and law enforcement officials, agencies and private parties to enforce and comply with the law. We will disclose any information about you to government or law enforcement officials, agencies or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal processes (including but not limited to subpoenas), to protect the property and rights of Intus Care or a third party, to protect the safety of the public or any person, or to prevent or stop activity we may consider to be, or to pose a risk of being, an illegal, unethical or legally actionable activity.
D. Business Transfers
V. Accessing and Updating Your Personal Information and Preferences
If your Personal Information changes, or if you no longer desire our Services, or if you wish to update your preferences to receive email or other communications from us, you may correct, delete inaccuracies, or amend your Personal Information and preferences by making the change on our user information page or by emailing us at email@example.com. We will respond to your access request within 30 days.
VI. Retention of Personal Information
All information submitted by physicians, pharmacies, and patients through the Services is stored in an encrypted HIPAA-compliant database supported by Microsoft Azure Cloud-Based Services. The user is automatically logged out of the Services after a certain period of inactivity.
All information we collect is securely stored within our database, and we use standard, industry-wide, commercially reasonable security practices such as 256-bit encryption, firewalls and TSL (Transport Layer Security). However, as effective as encryption technology is, no security system is impenetrable. We cannot guarantee the security of our database, nor can we guarantee that information you supply won't be intercepted while being transmitted to us over the Internet, and any information you transmit to Intus Care you do at your own risk. We recommend that you use unique numbers, letters and special characters in your password and not disclose your password to anyone. For your protection, Intus Care may also require you to use a two-factor authentication process to verify the identity of your account. If you do share your password or Personal Information with others, you are responsible for all actions taken in the name of your account. If your password has been compromised for any reason, you should immediately notify Intus Care at and change your password.
IX. Contact us
Intus Care, Inc.
Attention: Privacy Officer
69 Brown St. Box #5609
Providence RI 02912